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Coronavirus | Covid-19

Patient and Community Update - Phase 3

Following up on Nicola Sturgeon’s recent announcement, please read on to understand what this means for you. We are still awaiting the practical guidance which should follow soon and, as always, we will keep you informed

Dental procedures which produce spray/aerosols (AGPs) can be provided under the NHS on an EMERGENCY ONLY basis from the 17th of August.

To expand, this is what we CAN do from the 17th for emergency cases only

1. Our dentists can provide you with urgent treatment and produce spray e.g. use a drill.
2. The above is VERY limited e.g. removing the nerve in the first stage of root treatment for very sore teeth or removal of tooth

Unfortunately, we CANNOT do:

1. Routine spray producing procedures
2. This is typically scales, polishes, fillings, crowns, bridges etc.

Currently, as per our ethos as an NHS dental practice, we will not be providing AGPs on a private basis for either an emergency or routine basis until we are advised that we can do so as well for our NHS patients. Therefore, please await a further update in the near future on this over the coming weeks.

Can you still become a patient at our practice? YES, we urge patients to get in touch or register if you haven’t already via telephone, email, or Facebook and our team will advise on how we will look to ensure we can provide you with care over the coming months.

As always, we thank you for your patience as we work through making sure we see patients who have needed or currently need our immediate care. We truly value how our community is supporting us through navigating this ever-changing landscape and thank you for sticking with us. Thank you for remaining respectful, patient, and supportive to our teams who are working, as always, to a phenomenal standard.

August 4th 2020

 

Firstly, we would like to extend the warmth of our team to you and your family and we hope you are keeping healthy, safe, and well.

In light of recent announcements by the Scottish Government relating to phase 3 out of lockdown for the country and dentistry, please carefully read this communication explaining the current situation and what it means for our practice and you, our patient.

Our dental practice and teams are working in a very limited capacity. As per guidance, numbers of both staff and patients are greatly reduced as is the type of dental treatment we can provide. This is due to continuing efforts to suppress Covid-19. The health, safety, and wellbeing of our patients, community, and staff is and will always remain the single-most important priority for our practice. 

For this phase, period, and immediate future, NHS dental practices will only be able to provide a very limited dental service, therefore we must make it clear that the guidelines mean we can only see a very small minority of cases. To expand, we have been instructed to only use 1 of our surgeries and see a maximum of 10 patients per day. Furthermore, during phase 3, your treatment, unless as noted above, cannot produce any spray (e.g. drill, pressurised water), therefore we are limited in what we can do but are still able to refer you onward to the centralised Urgent Dental Care Centres where an expanded scope of treatment is available. 

The lockdown spanned a period of 5 challenging months so we must make you aware of what this period away means for our very phased return. As you can imagine, we have an extremely large backlog of patients ranging from those who were previously mid-way through treatments, those who were emergencies during full lockdown, and lastly those patients who were/are awaiting their routine examinations and treatment. 

To ensure we can best manage to reach the patients who need to see us the most, our dental practice will be operating under a priority category system. We have implemented this system for the benefit of all of our patients in line with the guidance and safety measures. 

 

Patients in this system will be as follows

 

Category A (High Priority) Cases are those with severe swelling, bleeding, white patches, lesions, burning sensations, toothache which cannot be remedied by painkillers or other telephone advice provided by our dentists. If you believe you fall under this category, or you have major doubts about your oral health, we ask you telephone us and we will look to see you as soon as possible. 

 

Category B Cases are those who were still undergoing treatment pre-lockdown. Our dentists have been analysing each of these cases and have used their clinical judgement to assess urgent need. If you fall under this category, our team will be contacting you in the coming days/weeks to book you in for an appointment. Again, to reiterate, our team shall be contacting you directly to arrange this so please await our contact. 

 

Category C Cases are those who were due a routine check-up examination during lockdown or those who have one upcoming in the near future. Again, our dentists have been analysing each of these cases and have used their clinical judgement to assess urgent need. If you fall under this category, our team will be contacting you in the coming days/weeks to book you in for an appointment. Again, to reiterate, our team shall be contacting you directly to arrange this so please await our contact. 

July 15th 2020

 

Thank you for your understanding

Our teams have been working around the clock following the reopening guidance to the letter in ensuring the safest possible environment for our patients and our staff. Extensive training, new protocols, and a new approach will be on display when you arrive and we kindly ask you listen to the instructions of our dedicated team when guiding you through the practice. 

Thank you for your patience and understanding. 

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